Technical Support

Contact Technical Support

To speak with one of our Staff Scientists, call 1-888-892-8408 or click the link below to fill out an electronic form.

Please verify that you are seeking help from the AthenaES family of companies and not Athena Health. Thank you.

Frequently Asked Questions: Ordering

How do I Order?

Athena customers can create an online account and use our e-commerce shopping cart to purchase any of our products. We also accept orders by phone (1-888-892-8408) or by fax (410-455-1155).

How do I set up an account?

Online accounts can be set-up by going to the My Account link and filling out the 'My Account' information. Certain information is required to create an account including a contact name, company (or organization) name, phone number, address, and email address. The email address will be the username to login to your account. The address submitted will be the default for shipping and billing unless otherwise specified. With your account you can look-up past order history, store several addresses for billing or shipping purposes, and subscribe to newsletters.

Payment Options

AthenaES™ accepts Visa and Mastercard by phone. You may also place an order using a Purchase Order. Invoices are due net 30 days from the date of shipment, unless other arrangements are made in advance of the purchase.

Username and Password

Account emails are used as usernames, which is also the contact email we use to send you electronic invoices and order confirmations. If you forget your username you can contact us and we will look up your information by company or contact name. If you forget your password, a new one will be generated randomly and sent to your account email. We cannot look-up your password at any point. After you receive your new password you should change it immediately to something memorable, containing both letters and numbers.

Privacy Policy

AthenaES™ takes your personal and company security very seriously and will not sell or trade your information to third-parties. To read Athena's complete Privacy Policy, click here.

What is a Registered User?

A Registered User is not the same as an account holder. AthenaES™ offers certain products that are protected with licensing restrictions. In order to purchase any of these items, the end user must submit certain information and agree to the terms of the license. If a customer purchases a product with license restrictions on it, we will not process the order until the end-user has become a registered user. After the end-user registers, they will be issued a registration number, which they or their purchaser may use for future purchases of any of the licensed products.

Tax Exemption

When you create an account, there is an option to enter tax exempt information for your company or organization including a Tax Exempt ID and type of organiztation. This information cannot be changed by the account holder after it is submitted. There is also no option for the user to add this information to your online account after its creation. If your company or organiztion is tax-exempt, you may call or email our web administrator and they can add the tax-exempt status to your account.