Technical Support

Contact Technical Support

To speak with one of our Staff Scientists, call 1-888-892-8408 or click the link below to fill out an electronic form.

Please verify that you are seeking help from the AthenaES family of companies and not Athena Health. Thank you.

Frequently Asked Questions: Products


AthenaES™ warrants that the products will meet the specification stated on the product label. AthenaES™ agrees to replace the product free of charge if the product does not conform to the specifications. Notice for replacement must be given within 60 days of opening the product. Unused product must be returned at purchaser’s expense to receive a replacement or credit. In consideration of the above promises by AthenaES™, the buyer agrees to and accepts the following conditions: That this warranty is in lieu of all other warranties, expressed or implied; That all warranties of merchantability or of fitness for a particular purpose are hereby excluded or waived; That the buyer’s sole remedy shall be to obtain replacement of the product free of charge from AthenaES™; and That this remedy is in lieu of all other remedies or claims for damages, consequential or otherwise, which the buyer may have against AthenaES™.

Terms and Conditions

Athena's Terms and Conditions extensively cover all aspects of Athena's products, shipping conditions, payment, licensing, and other information. To read all of Athena's Terms and Conditions, click here.

Safe Guidelines for Use of Products

The products under the AthenaES™ product lines are for Research Use Only. The products in our catalog are intended for research use only unless purchased under a GMP compliant supply contract, and are not to be used for any other purposes including, but not limited to, unauthorized commercial purposes, therapeutic purposes, investigational use, in foods, drugs, devices or cosmetics of any kind, or for consumption by or use in connection with or administration or application to humans or animals. They are intended for research and laboratory purposes and are to be handled by qualified persons.

The products are generally recognized as safe. Nevertheless, some of the ingredients ca be irritants if inhaled or if they come in contact with the skin, eyes, nose or throat. The small particle size of the material makes dry powder media prone to producing airborne dust. It is recommended that the user take precautions when handling the products. Wearing a laboratory coat, goggles or other eye protection, dust mask and gloves is advised.

Custom Cell Culture Media

Athena offers custom cell culture media, such as DMEM, RPMI, and EMEM for all research needs including SILAC (stable isotope labeling with amino acids in cell culture) experiments and animal-product-free applications. We can tailor the culture media formulation to your specifications, such as without specific amino acids like L-arginine and L-lysine. Custom order volume can be as little as 5L. To request a quote, call us at 888-892-8408 or fill out our online form here.

Animal-Product-Free Media

Athena has several animal-product-free and serum-free media in its product catalog. Our Expression Products line includes a series of proprietary animal-free protein expression media, including Animal-Product-Free LB Broth, as well as our casine hydrolysate replacement, Atholate™. We also offer a line of serum-free products under our Cell Culture product line.

Licensing Restrictions

Athena offers several products that have licensing restrictions attached to them. The ACES™ Signal Sequence and YebF Protein Export Systems are based on discoveries made by scientists at the University of Alberta and Athena Environmental Sciences, Inc. (AthenaES™) and are covered by U.S. and International Patents and Patent Applications. This includes US S/N 11/203,168, US 6,022,952 and US 6,335,178 and all related international filings. AthenaES™ holds the exclusive license to the YebF technology, a non-exclusive license to Tat protein secretion pathway and retains ownership of the vectors and reagents of the ACES™ expression kits.

Customers wishing to purchase these products and/or the individual plasmids in the above named systems, need to agree to the licensing terms of the products. This requires the end-user become a Registered User and, if a commercial user, sign the licensing agreement.

Currently the only products that carry licensing restrictions are the following: 0148-2 - ACES™ Signal Sequence Kit, 0148-3 - ACES™ YebF Protein Export Kit, 0149-30-35 - the ACES™ pAES30 series vectors, and 0149-40 - pAES40 vector.